SISTEM INFORMASI RESERVASI LAPANGAN FUTSAL GOLDEN BERBASIS WEBSITE

Abstrak

Perkembangan teknologi informasi mendorong peningkatan kualitas pelayanan melalui penerapan sistem informasi berbasis web, termasuk pada jasa penyewaan lapangan futsal. Golden Futsal di Kota Jambi masih menerapkan sistem reservasi secara manual, sehingga menyulitkan pelanggan dalam memperoleh informasi jadwal lapangan secara real time serta menyebabkan pengelolaan data dan laporan transaksi kurang efisien. Penelitian ini bertujuan untuk merancang Sistem Informasi Reservasi Lapangan Futsal Golden berbasis website guna mempermudah proses pemesanan dan pembayaran lapangan secara online serta membantu pengelola dalam mengelola data reservasi dan laporan transaksi. Metode yang digunakan adalah Research and Development (R&D) dengan pendekatan kualitatif melalui observasi, wawancara, dan studi pustaka. Pengembangan sistem menggunakan metode waterfall dengan perancangan sistem berbasis UML. Sistem dikembangkan menggunakan PHP dengan framework Laravel dan MySQL sebagai basis data. Hasil penelitian menunjukkan bahwa sistem mampu menyediakan reservasi online, informasi jadwal real time, konfirmasi pembayaran, serta laporan transaksi otomatis. Pengujian black box dan skala Likert menunjukkan sistem berjalan dengan baik dan layak digunakan untuk meningkatkan kualitas pelayanan dan efisiensi pengelolaan reservasi di Golden Futsal.

The development of information technology encourages the improvement of service quality through the implementation of web-based information systems, including futsal court rental services. Golden Futsal in Jambi City still applies a manual reservation system, which makes it difficult for customers to obtain real-time court schedule information and results in inefficient management of data and transaction reports. This study aims to design a web-based Futsal Court Reservation Information System for Golden Futsal to facilitate online court booking and payment processes, as well as to assist managers in managing reservation data and transaction reports. The research method used is Research and Development (R&D) with a qualitative approach through observation, interviews, and literature study. System development applies the waterfall method with system design based on Unified Modeling Language (UML). The system is developed using PHP with the Laravel framework and MySQL as the database. The results show that the system is able to provide online reservations, real-time court schedule information, payment confirmation, and automatic transaction reports. Black box testing and Likert scale evaluation indicate that the system performs well and is feasible to improve service quality and reservation management efficiency at Golden Futsal.